Luk Muk Shop

At Akela SL, we want to make sure you are satisfied with your purchase. If for any reason you are not happy with your order, you can return it following our returns policy.

1. Right of Withdrawal

In accordance with European Union regulations, you have the right to withdraw from the purchase contract within 14 calendar days without providing any justification. This period begins on the day you receive the product.

2. Conditions for Return

Products must be in their original condition, unused, and with all original labels and packaging.
You must return the products to us within 14 days of notifying us of your desire to return them.
Return costs will be at your expense, unless the product is defective or does not correspond to the order placed.

3. Return Process

To make a return, follow these steps:

Contact us: Send us an email to admin@boco-boco.com indicating your order number and the products you wish to return.
Package the product: Make sure the product is well packaged to avoid damage during shipping.
Ship the product: Send the product to the address we will provide in our response.

4. Refund

Once we receive and verify the condition of the returned product, we will refund the amount paid, excluding the initial shipping costs. The refund will be made using the same payment method you used for the purchase, unless we agree otherwise.

5. Exceptions

Returns of personalized or custom-made products will not be accepted, unless they are defective.

6. Contact

If you have any questions about our return policy, please contact us at admin@lukmuk.com.