Overview
At Luk Muk we want you to be happy with your dog house, cat house/catio, chicken coop or rabbit hutch. Our refund and returns policy lasts 30 days from the date of delivery. If more than 30 days have passed since delivery, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and unassembled, in the same condition that you received it, and in its original packaging.
Non-returnable items
The following are not eligible for return:
- Items that have been assembled, installed, or show signs of use
- Custom-made or made-to-order items
- Items returned more than 30 days after delivery
- Items damaged due to misuse or improper assembly
To complete your return, we require your order number or proof of purchase.
How to start a return
Email us at admin@lukmuk.com with your order number and the reason for the return. We will reply with return instructions and, if applicable, the return address to use.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and to let you know whether your refund has been approved.
If approved, your refund will be processed to your original method of payment within 14 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank or card account again. Refunds can take some time to be officially posted. If you’ve done this and still have not received your refund, please contact us at admin@lukmuk.com.
Exchanges
We only replace items if they arrive defective or damaged. If you need an exchange, email us at admin@lukmuk.com with photos of the issue and we will arrange a replacement or repair part.
Return shipping
Orders shipped within the United States are fulfilled and, when applicable, returned from our US shipping center:
Luk Muk
3301 N Thanksgiving Way, Ste 440
Lehi, UT 84043
United States
Please contact us at admin@lukmuk.com before sending anything back, so we can confirm the correct return address and provide instructions — this helps avoid delays, since large items may need special handling.
You are responsible for your own return shipping costs, and these are non-refundable. If a refund is issued, the cost of return shipping (if paid by us) will be deducted from your refund. For higher-value items we recommend using a trackable shipping service, as we can’t guarantee we will receive your returned item.
Need help?
Contact us for any question related to refunds and returns:
Email: admin@lukmuk.com
Phone / WhatsApp: +34 658 90 14 60
Business address (legal / correspondence): Torres Escriba 20-2-1, 25210 Guissona (Lleida), Spain
See also our Terms & Conditions and Legal Notice for full seller information.